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Shipping & Returns

Payment Policy

Inky Hot Mess accepts Visa, MasterCard, Discover, American Express, and Inky Hot Mess Gift Certificates. We are unable to accept checks or money orders of any kind.

 

Sales Tax Policy

Orders shipped to addresses located in New York State will incur New York State sales tax. 

 

Order Cancellation Policy

We ship orders as soon as they are received because of this we are unable to cancel orders.

 

Shipping Policy

Inky Hot Mess would like to thank you for your purchase. We ship all orders within 1-2 business days. Weekends and holidays are excluded from our shipping times.

Shipping includes USPS First Class Mail, USPS Priority Mail, or UPS Ground depending on size and weight. If you need your order by a specific date, you MUST contact Inky Hot Mess PRIOR to placing your order.

Once we hand a package over to the shipping company, delivery is in their hands. We have no control over how long they take to deliver.

Please allow up to 3 weeks for First Class Mail to arrive, up to 14 days for Priority Mail to arrive, and up to 8 business days for UPS Ground to arrive. In general, Priority Mail and UPS Ground are delivered significantly than First Class Mail.

Inky Hot Mess ONLY ships orders to the address you enter at Checkout. Please make sure it's correct. If your address is incorrect, you will be billed for the shipping to the correct address. Shipping fees are non-refundable.

 

Refund Policy

Returns are only accepted on unopened, packaged items. ALL paper items (including paper, cardstock, stickers, chipboard, ephemera, etc), stamps, stencils, embossing folders, canvas, and dies are not returnable. Store Credit only for the returned item. Returns must be made within 10 days of purchase with receipt. Inky Hot Mess reserves the right to refuse any returned item. ALL online orders must send an email to office@inkyhotmess.com for an RMA number. Any return sent without an RMA number will be refused and no credit given. Special Orders are not returnable nor are they refundable.
 

Missing Items

If an item is missing from your package, you must contact Inky Hot Mess at office@inkyhotmess.com within 3 days. 
 

Backorder Policy

Inky Hot Mess does not backorder any item. If an item is out of stock when your order is shipped, your packing invoice will be noted and a refund will be issued to you.
 

 

Clearance Items Policy 

Clearance items are not returnable. 

 

Preorders and Special Orders Policy
Orders containing Preorder items and Special Order items will be held until ALL items arrive at our shop. We only ship complete orders. We are unable to cancel orders for Preorder items and Special Order items. Preorder items and Special Order items are not returnable. 
 

 

Couple of Notes About IHM

Colors may vary from your screen to the real product. 

Inky Hot Mess is a retail shop located in the Finger Lakes. Check our website for our current hours and address. Our shop is smoke and pet free.