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    FAQs

    Where is Inky Hot Mess located?
    Inky Hot Mess is an online scrapbooking and stamping shop located in the Finger Lakes in Western New York.

    Does Inky Hot Mess accept credit cards or debit cards?
    Yes, we accept debit and credit cards with the following logos Visa, MasterCard, Discover, and American Express. 

    How much is shipping? 
    Shipping is calculated based on the weight of your order, distance the package has to travel, and size of the box. You have the option to estimate your shipping in our shopping cart. Once your package leaves Inky Hot Mess, we are not responsible for the delivery of your package. We maintain proof of shipping for all packages including tracking numbers. Delivery is the responsibility of the shipping company.

    What is the return policy for Inky Hot Mess?
    Returns are only accepted on unopened, packaged items. ALL paper items (including paper, cardstock, stickers, chipboard, etc), stamps, dies, stencils, pens, markers, Copics, and embossing folders are not returnable. Store Credit only for the returned item. Returns must be made within 10 days of purchase with receipt. Inky Hot Mess reserves the right to refuse any returned item. ALL online orders need to send an email to office@inkyhotmess.com for an RMA number. Any return sent without an RMA number will be refused and no credit given. Special Orders are not returnable nor are they refundable.

    There's an item missing from my order. Help!
    If an item is missing from your package, you must contact Inky Hot Mess at office@inkyhotmess.com within 3 days. 
     
    Backorder Policy
    Inky Hot Mess does not backorder any item. If an item is out of stock when your order is shipped, your packing invoice will be noted and a refund will be issued to you.
     
    Clearance Items Policy
    Clearance items are not returnable. 

    Preorders and Special Orders Policy
    Orders containing Preorder items and Special Order items will be held until ALL items arrive at our shop. We only ship complete orders. We are unable to cancel orders for Preorder items and Special Order items. Preorder items and Special Order items are not returnable.